Privacy policy
Effective date: September 7, 2026
1. Who We Are
IOS ROCKET SOLUTIONS INC. LTD, trading as “iOS Rocket” (“iOS Rocket”, “we”, “us” or “our”), operates iOSRocket.com and provides development-team membership, device registration, activation and related support services.
For the personal data described in this Privacy Policy, the data controller is:
IOS ROCKET SOLUTIONS INC. LTD
Registered office: 3rd Floor, 86–90 Paul Street, London, United Kingdom, EC2A 4NE
Email: support@iosrocket.com
2. Scope of This Policy
This Privacy Policy applies when you:
- visit or interact with iOSRocket.com;
- place an Order;
- create an account;
- redeem an Activation Code;
- apply to join or participate in our development team;
- register a device or UDID;
- request a certificate, renewal, Device Change or replacement; or
- contact customer support.
Third-party websites and services have their own privacy policies.
3. Personal Data We Collect
Depending on how you use the Website and Service, we may collect:
- Identity and contact information: your name, email address, billing address, telephone number and account details, where provided.
- Order and payment information: your Order number, package, amount, currency, payment status, refund information and payment-provider transaction reference. Full payment-card numbers and security codes are ordinarily processed by Shopify Payments, Stripe or another payment provider and are not stored by us.
- Device and service information: your device UDID, device type, operating system, Activation Code, activation status, Apple Developer Team information, registration status, certificates, provisioning records, renewals, Device Changes and revocation history.
- Membership and eligibility information: information or documents reasonably required to confirm your genuine participation in our development team for legitimate development and testing activities.
- Communications: emails, live-chat messages, support requests, attachments and records of how an issue was resolved.
- Technical and usage information: IP address, browser and device information, approximate location derived from your IP address, page visits, timestamps, referring pages, security logs and cookie or similar-technology identifiers.
- Preferences: cookie choices, marketing preferences and records of consent or withdrawal.
We do not intentionally request special-category data or criminal-conviction information. Please do not send such information unless we specifically request it and explain why it is required.
4. How We Obtain Personal Data
We obtain personal data:
- directly from you;
- automatically from your browser or device;
- from Shopify, Shopify Payments, Stripe or another payment provider;
- from Apple or an authorised Apple Developer Account owner;
- from customer-support and technology providers; and
- from analytics or advertising providers, where those services are enabled and legally permitted.
5. How and Why We Use Personal Data
We process personal data for the following purposes:
| Purpose | Lawful basis |
|---|---|
| Processing Orders, payments and refunds | Performance of our Contract and compliance with legal obligations |
| Assessing eligibility and managing development-team membership | Taking steps to enter into and performing our Contract |
| Redeeming Activation Codes, registering UDIDs and administering certificates, renewals and Device Changes | Performance of our Contract |
| Providing customer support and resolving complaints | Performance of our Contract, legal obligations and our legitimate interests |
| Maintaining accounting, tax and transaction records | Legal obligation |
| Preventing fraud, abuse, unauthorised access and security incidents | Our legitimate interests in protecting customers, the Website and our business, and legal obligations where applicable |
| Operating, troubleshooting and improving the Website and Service | Our legitimate interests, or consent where cookies or similar technologies require consent |
| Establishing, exercising or defending legal claims | Our legitimate interests and legal obligations |
| Sending promotional communications | Consent, or our legitimate interests in an existing customer relationship where permitted by law |
| Personalised advertising and non-essential tracking | Consent |
Where we rely on legitimate interests, those interests include securely operating and improving our Service, preventing misuse, administering our business and protecting our legal rights. We consider whether those interests are overridden by your rights and interests.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing carried out lawfully before consent was withdrawn.
6. Information Required to Provide the Service
To process and perform an Order, we normally require an accurate email address, payment information provided to the payment processor, the correct device UDID and any eligibility information reasonably required under the Contract.
If you do not provide required information, we may be unable to accept or perform the Order, register your device, provide support or administer your membership. Optional marketing and non-essential cookies are not required to purchase or use the Service.
7. Sharing Personal Data
We may share personal data with:
- Apple, where necessary to manage development-team membership, device registration and related services;
- authorised Apple Developer Account owners, where an account used to provide the Service is owned by an authorised third party;
- Shopify, Shopify Payments and Stripe, for storefront, checkout, payment, fraud-prevention and refund services;
- hosting, database, security, email and customer-support providers;
- analytics and advertising providers, such as Google or Meta, where enabled and where the required consent has been obtained;
- professional advisers, including accountants, lawyers, insurers and auditors;
- courts, regulators, law-enforcement bodies or public authorities, where disclosure is required or legally permitted; and
- a prospective purchaser or successor in connection with a genuine sale, restructuring or transfer of our business.
We disclose only the information reasonably necessary for the relevant purpose. Some recipients, including Apple and payment providers, may also act as independent data controllers and process information under their own privacy notices.
Where an authorised third party owns the relevant Apple Developer Account, that party may receive the minimum information necessary to administer your membership and device registration.
We do not sell personal data for money. However, disclosures to advertising partners may be treated as a “sale”, “sharing” or “targeted advertising” under certain US state laws. Where applicable, you may opt out through our Do Not Sell or Share My Personal Information page or by using a supported Global Privacy Control signal.
8. International Transfers
Some providers may process personal data outside the United Kingdom or European Economic Area.
Where data-protection law requires safeguards for such a transfer, we use an appropriate mechanism, which may include:
- a UK or EU adequacy decision;
- the United Kingdom International Data Transfer Agreement;
- the UK Addendum to the European Commission’s Standard Contractual Clauses; or
- the European Commission’s Standard Contractual Clauses.
You may contact us for further information about the safeguards relevant to your personal data.
9. Cookies and Similar Technologies
We use cookies and similar technologies, which may include pixels, tags and local storage.
- Strictly necessary technologies support functions such as security, checkout, fraud prevention and remembering your privacy choices.
- Preference technologies remember optional settings.
- Analytics technologies help us understand how the Website is used.
- Advertising technologies may measure campaigns or personalise advertising.
We request consent before using non-essential technologies where consent is required. You must be able to accept or reject non-essential technologies and change your choices through the Cookie Settings link in the Website footer.
Our Cookie Settings or separate Cookie Policy must identify the technologies actually used, their providers, purposes and durations.
10. Retention
We retain personal data only for as long as reasonably necessary:
- Order, payment-reference, refund, invoice and accounting records are normally retained for six years after the end of the relevant accounting period, or longer where the law requires.
- Membership, UDID, activation, certificate, renewal and Device Change records are retained while the relevant Service or package remains active. Afterwards, they may be retained for up to six years where necessary to resolve complaints, prevent fraud or establish or defend legal claims. Data that is no longer required will be deleted or anonymised sooner where practical.
- Eligibility documents are normally deleted within 30 days after verification is completed unless they are reasonably required for an active fraud investigation, dispute or legal obligation.
- Support communications are normally retained for up to three years after the support matter is closed, unless longer retention is required for an active dispute or legal obligation.
- Security logs are normally retained for up to 12 months unless they relate to an active security incident.
- Marketing information is retained until you unsubscribe or object. We may retain a limited suppression record to ensure that your preference continues to be respected.
- Cookie and consent information is retained for the periods stated in Cookie Settings.
Deleted information may remain in protected backups until the applicable backup cycle is completed. Apple, Shopify, Stripe and other independent controllers determine their own retention periods under their respective privacy policies.
11. Security
We use appropriate technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, alteration and disclosure. No Internet transmission or storage system can be guaranteed to be completely secure.
12. Your Rights
Depending on your location and the circumstances, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete data;
- request deletion of your data;
- request restriction of processing;
- object to processing based on legitimate interests;
- receive certain data in a portable format;
- withdraw consent at any time; and
- complain to a data-protection authority.
These rights are not absolute and may be subject to legal exceptions.
You have an unconditional right to object to the use of your personal data for direct marketing.
To exercise a right, email support@iosrocket.com or write to our registered office. We may request proportionate information to confirm your identity.
We aim to acknowledge requests within seven Working Days and will respond without undue delay and normally within one calendar month. Where legally permitted because a request is complex or multiple requests have been made, we may extend the response period by up to two further months and will explain the extension within the first month.
13. Automated Decisions
We do not currently make decisions based solely on automated processing that have legal or similarly significant effects on customers. Payment providers may use automated fraud and security checks under their own privacy notices.
14. Children
The Service is intended for people who can lawfully enter into the Contract. If you believe that a child has provided personal data without any authorisation required by law, please contact us.
15. Third-Party Links
The Website may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy notices before providing them with personal data.
16. Changes to This Policy
We may update this Privacy Policy when our practices, providers or legal obligations change. The revised version will be published on the Website with a new effective date. Where required, we will provide additional notice of material changes.
17. Contact and Complaints
For privacy questions, requests or complaints, contact:
IOS ROCKET SOLUTIONS INC. LTD
3rd Floor, 86–90 Paul Street
London, United Kingdom
EC2A 4NE
Email: support@iosrocket.com
You may also complain to the UK Information Commissioner’s Office - Website: https://ico.org.uk/make-a-complaint/
If the EU GDPR applies, you may also complain to the supervisory authority in the EU or EEA country where you live or work, or where the alleged infringement occurred.